Review request after a birthday dinner for twelve
Hi Ingrid, thank you for the birthday dinner with us on Saturday. If the evening went well, a short Google review helps other hosts find our restaurant. Here is the link.
Done before you wake up.
Dagny
While you slept
- Enquiry answered23:40Bathroom in Konnerud. Offered Thursday.When it happens
- Review answered02:10Five stars from Anne. Thanked her.When it happens
- Quiet quote followed up05:30Berg, no reply since Tuesday.Weekly
- CRM updated06:00Two new contacts, one job marked won.Daily
- Morning brief06:30Three jobs today. One quote waiting on you.Daily
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9:41
Dagny
Today 08:12
Can you put the spring menu on the site? Three courses is 645.
Delivered
Brasseriet i LierTjenesterKontakt
Brasseriet i Lier
Three courses, 645 kr
Preview with the spring menu
- Not live yet
Here is the site with the new menu. Go live with it?
iMessage
9:41
#dagny3
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Today
You08:12
@Dagny Wednesdays are slow in February.
Dagnyapp08:31
Drafts are in your inbox. Change the tone and I will redo both.
Wednesday evenings, taking shape
- A Google post
- An email to the guests who booked a table last winter
- Two drafts to review by Friday
👍 1✅ 1
Message #dagny
9:41
Berg, tomorrow 14:00Inbox
You08:12
Can you prep me for the meeting with Berg about the Christmas party?
Dagny08:31
to me
Brief is in the thread. Want the group menu attached?
Berg, tomorrow 14:00
- Forty guests quoted in September, not answered
- Asked about a vegetarian option
- Open question: the private room on the twelfth
ReplyForward
What Dagny does for restaurants.
A restaurant lives on the evening service. The kitchen starts prep before lunch, and the floor runs until close. Guest emails, party enquiries and reviews wait until the last table leaves.
Dagny takes that inbox work. It writes in the voice of your restaurant. Nothing reaches a guest before you approve it.
- 01
Answer table questions in the inbox
Guests write to ask about high chairs, dogs, a table for twelve or the kitchen hours. Dagny replies from the house rules you give it. It never confirms a table that you have not confirmed. When a request needs a yes from you, Dagny asks you first.
- 02
Check every allergy answer before it goes
A guest with a nut allergy wants to know which dishes suit them. Dagny drafts the reply from the allergen list for each dish. You read every allergy answer before Dagny sends it. The guest gets a clear answer, and the kitchen keeps control.
- 03
Follow up party and memorial lunch quotes
Birthdays, confirmation dinners and memorial lunches start as an email with a date and a guest count. Dagny replies with your group menu and asks about dietary needs. If the host goes quiet, Dagny writes a short follow-up after the days you choose.
- 04
Keep one menu on the site, Google and Instagram
A new dish goes on the menu, and an old one comes off. Dagny updates the menu page on your website and writes a Google post about the change. It drafts the Instagram text too. Guests see the same menu wherever they look.
- 05
Reply calmly to the hard reviews
A one-star review about a long wait stings after a full Saturday. Dagny drafts a short, calm reply that thanks the guest and explains what happened. You edit the words, and Dagny posts the reply on Google. Future guests see an owner who listens.
What is the busiest time of year for restaurants?
February
Valentine's Day
Valentine's Day is on 14 February. In late January, Dagny drafts a page for your menu for two and a Google post about the evening. Dagny answers questions about the menu, and you confirm each table yourself.
March or April
Easter hours
Easter Day moves each year, between late March and late April. Decide which holidays the restaurant opens, and Dagny drafts the special hours for Google and the website. Guests who ask about Easter lunch get a reply with your plan.
May
The national day
Norway's national day is 17 May. If the restaurant opens that day, Dagny drafts the menu page, the special hours and a Google post in April. You approve the 17 May menu before it goes live.
June to September
Summer weeks for the kitchen crew
Your cooks and waiters can ask for three weeks of main holiday between 1 June and 30 September. If the restaurant closes for a few weeks, Dagny drafts the notice for the website, Google and your newsletter. It also drafts a short reply for guests who write while the doors stay shut.
November and December
The julebord season
Before Christmas, companies hold their julebord, a staff party with Christmas food. In September, Dagny drafts your julebord page and an email to last year's party hosts. Each new enquiry gets your julebord menu and a question about allergies.
How do you respond to a bad restaurant review?
Reply to a 3-star review
The review: The party liked the food but waited a long time for the main course.
Thank you for the birthday dinner, and sorry about the long wait for the main course. The kitchen had two large parties at the same time that night, and we should have told your table. We are glad you liked the food, and we hope to see you again.
How do you run a restaurant business with less admin?
- Monday
Last week in the guest inbox
Dagny counts last week's party enquiries, open group menu quotes and new Google reviews. It lists the hosts who have not answered your group menu yet. You pick the hosts who get a reminder.
- Tuesday
Two new dishes on the menu
The chef swaps two dishes for the new season. Send Dagny the dish names and their allergens. Dagny updates the menu page and drafts a Google post about the new plates for you to approve.
- Wednesday
Notes to this weekend's party hosts
Dagny reads the parties you have confirmed for Friday and Saturday. It drafts a note to each host with the menu, the arrival time and a last question about allergies. You approve each note.
- Thursday
Replies to the week's restaurant reviews
Dagny drafts a reply to each new review of the restaurant. A reply to a hard review names the dish or the wait and keeps a calm tone. You change the words and approve the reply to the guest.
- Friday
Kitchen hours for the weekend
A private party or a holiday can change the kitchen hours on Saturday. Dagny drafts special hours for your Google profile and the same hours for the menu page. You approve both.
Dagny learns your services, your tone, and how you like things done.
Then gets on with it, where you already are.
- Slack
- iMessage
- Teams
- Web
- iOS
Never miss dinner again.
Your rules. Dagny's work.
Tell Dagny once what it may do on its own and what needs your OK. Routine work runs. Anything new waits for you.
Book a demo
You, in chatFrom now on, ask me before you book anything on a Friday.Rules
Rules Dagny must always follow
Autonomy
- Answer booking and price questions on your own.
- Follow up quotes after three days without a reply.
- Ask me before any quote over 50 000 kr.
- Ask me before booking anything on a Friday.New
Questions.
New to AI? Start here.
Can AI reply to restaurant reservation emails?
Yes, for email and messages. Dagny answers questions about tables, groups and opening hours from the rules you set. Dagny works in email and messages only, not in your table system, so every table stays your decision. Every reply to a guest waits for your approval.
What should a restaurant website include?
The menu as text, allergens next to each dish, kitchen hours, a page for groups and your latest inspection result. Add real photos of the room and the plates. Dagny builds and updates these pages on request.
How should a restaurant respond to a bad review?
Reply within a day or two, keep it short and stay calm. Thank the guest, give one honest fact and invite them back. Dagny drafts the reply, and you approve it before it goes on Google.
How can restaurants use AI?
The easiest way is to hand the everyday admin to an AI that already knows the business. For restaurants, Dagny answers new enquiries, follows up quotes and keeps the website current, in Slack, iMessage, WhatsApp or email. Tell it "Wednesdays are slow in February." and it comes back with a Google post, an email to the guests who booked a table last winter and two drafts to review by Friday.
What can Dagny automate for restaurants?
The work that repeats every week for restaurants: replies to enquiries, quote follow-ups, review requests, the Monday numbers, your Google profile and your website. And the prep: ask "Can you prep me for the meeting with Berg about the Christmas party?" and Dagny writes a brief with what was agreed and what is still open. Anything you ask for twice can be saved as an automation.
How much does Dagny cost for restaurants?
Restaurants start free with $100 in credits and no credit card. Starter is $20 a month and Human in the loop is $750 a month. No contract, cancel any time.
Do I need to change my tools?
No. Dagny connects to the tools restaurants already use, like Gmail, Outlook, Google Calendar, Google Business Profile, Excel and Stripe, and works in the channels you are already in. Nothing to migrate, and you choose what Dagny can see.
Does Dagny send things without asking?
No. Dagny drafts, you approve, Dagny sends. Ask "Can you put the spring menu on the site? Three courses is 645." and Dagny replies "Here is the site with the new menu. Go live with it?" Nothing goes live until you say yes.
