Review request after a booster vaccination for a dog
Hi Lars, thank you for the visit with Bamse for his booster on Monday. If you are happy with the visit, a short Google review helps other dog owners near you find a vet. Here is the link.
Done before you wake up.
Dagny
While you slept
- Enquiry answered23:40Bathroom in Konnerud. Offered Thursday.When it happens
- Review answered02:10Five stars from Anne. Thanked her.When it happens
- Quiet quote followed up05:30Berg, no reply since Tuesday.Weekly
- CRM updated06:00Two new contacts, one job marked won.Daily
- Morning brief06:30Three jobs today. One quote waiting on you.Daily
Connected to the tools you already use.
Gmail
Outlook
Google Calendar
Google Drive
Google Sheets
Excel
Word
Google Business Profile
WhatsApp
Teams
Slack
Facebook
Instagram
Stripe- And thousands more.
Let Dagny do the work.
9:41
Dagny
Today 08:12
Can you add Saturday hours to the site? 10 to 14 from next week.
Delivered
Åssiden DyreklinikkTjenesterKontakt
Åssiden Dyreklinikk
Saturdays 10:00 to 14:00
Preview with the new hours
- Not live yet
Here is the site with the new hours. Go live with it?
iMessage
9:41
#dagny3
MessagesFilesPins
Today
You08:12
@Dagny We have room for vaccinations in April.
Dagnyapp08:31
Drafts are in your inbox. Change the tone and I will redo both.
April vaccination round, taking shape
- A Google post
- An email to the owners due for a booster
- Two drafts to review by Friday
👍 1✅ 1
Message #dagny
9:41
Berg Kennel, tomorrow 09:00Inbox
You08:12
Can you prep me for the Berg kennel visit tomorrow?
Dagny08:31
to me
Brief is in the thread. Want the price list attached?
Berg Kennel, tomorrow 09:00
- Health checks for twelve dogs quoted in May
- Asked about a yearly agreement
- Open question: pickup or visit on site
ReplyForward
What Dagny does for vets.
A vet clinic treats animals but talks to their owners. The days go to consultations, vaccinations and surgery. In between, owners write with worries, price questions and travel plans.
Dagny writes the replies, reminders and posts around the clinic. It never assesses an animal. A vet or a vet nurse approves what goes out.
- 01
Reply to owners who worry after hours
A dog eats something strange at nine in the evening, and the owner writes to the clinic. Dagny replies in minutes with the rules you set. It gives no diagnosis. It tells the owner how to reach the vet on duty.
- 02
Send booster reminders for dogs and cats
Dogs and cats come back for boosters on the schedule your vets set. Send Dagny the list of pets that are due this month. Dagny writes a reminder to each owner with a link to book, and you approve the text.
- 03
Answer castration and spay price questions
Owners of young cats and dogs often email to ask what a castration or a spay costs. Dagny replies with the price from your list and a link to book. Questions about the health of the animal go to a vet.
- 04
Write a condolence note when a pet dies
When a pet dies, the owner remembers how the clinic treated them. Tell Dagny the name of the pet and the owner. Dagny writes a short, warm condolence note in your words, and a vet approves it.
- 05
Answer pet travel questions before summer
Before the summer holidays, owners ask what a dog or a cat needs for a trip abroad. Dagny replies with a link to your travel page and to the official rules. It gives no advice beyond those pages.
How should a vet reply to reviews?
Reply to a 3-star review
The review: The owner liked the vet but found the bill higher than expected.
Thank you for the review, and sorry that the bill came as a surprise. We should explain the cost before the treatment starts. Our price list for common services is now on our website, and we give an estimate when you ask.
What is the busiest time of year for vets?
April
Ticks are back
Ticks become active when the snow has melted and the ground has thawed. Most ticks appear in spring. Dagny writes a Google post that asks owners to talk to the clinic about tick protection, and updates your tick page.
May
Trips abroad with pets
Most EEA countries ask for an ID chip, a pet passport and a valid rabies vaccine. A first rabies vaccine counts only after 21 days. In May, Dagny reminds owners to book in time before the summer trip.
July
Dogs in hot cars
Each summer, dogs suffer from heat in parked cars. Mattilsynet tells owners to leave the dog at home for a short errand. Dagny writes a Google post with that advice and a link to Mattilsynet.
December
Fireworks on New Year's Eve
Private fireworks are legal from 18:00 to 02:00 on New Year's Eve. Every year, dogs and horses run off in fear of the noise. In December, Dagny writes a post that asks owners to talk to a vet in good time.
Which reminders should a vet clinic send each week?
- Monday
Last week's owner enquiries
Dagny counts last week's enquiries from pet owners, price questions and new bookings in your inbox. It shows the questions that still wait for a reply. You choose which owners get an answer first.
- Tuesday
This month's booster list
Send Dagny the list of dogs and cats due for a booster this month. Dagny writes one reminder per owner, with the pet's name and a link to book. A vet nurse approves the text.
- Wednesday
A check-in after surgery
The day after a castration or a spay, Dagny writes a short check-in to the owner. It links to your own aftercare page and asks the owner to write with any worry. A vet approves it first.
- Thursday
A Google post for the season
Dagny writes a Google post about something pet owners need now, such as ticks in spring. The post links to the page on your site about that subject. You approve it before it goes live.
- Friday
The weekend rota
Dagny drafts the weekend auto-reply with the vet on duty in your area. It also drafts the weekend hours for your Google profile. You approve both before the clinic closes on Friday.
Dagny learns your services, your tone, and how you like things done.
Then gets on with it, where you already are.
- Slack
- iMessage
- Teams
- Web
- iOS
Never miss dinner again.
Your rules. Dagny's work.
Tell Dagny once what it may do on its own and what needs your OK. Routine work runs. Anything new waits for you.
Book a demo
You, in chatFrom now on, ask me before you book anything on a Friday.Rules
Rules Dagny must always follow
Autonomy
- Answer booking and price questions on your own.
- Follow up quotes after three days without a reply.
- Ask me before any quote over 50 000 kr.
- Ask me before booking anything on a Friday.New
Questions.
New to AI? Start here.
Can AI reply to pet owners after hours?
Yes, for messages and email. Dagny replies in minutes with the rules you set and tells the owner how to reach the vet on duty. Dagny never assesses symptoms and never gives treatment advice.
How do vets send vaccination reminders?
The clinic sends each owner a reminder when the pet is due for a booster. Dagny writes these emails from the list you give it, with a booking link. You approve the text once, and Dagny sends the full round.
What should a vet clinic have on its website?
Pages for each service, the animals you treat, a price list, emergency information and a page on travel with pets. Send Dagny a short message, and it makes or updates each page for you to approve.
How can vets use AI?
The easiest way is to hand the everyday admin to an AI that already knows the business. For vets, Dagny answers new enquiries, follows up quotes and keeps the website current, in Slack, iMessage, WhatsApp or email. Tell it "We have room for vaccinations in April." and it comes back with a Google post, an email to the owners due for a booster and two drafts to review by Friday.
What can Dagny automate for vets?
The work that repeats every week for vets: replies to enquiries, quote follow-ups, review requests, the Monday numbers, your Google profile and your website. And the prep: ask "Can you prep me for the Berg kennel visit tomorrow?" and Dagny writes a brief with what was agreed and what is still open. Anything you ask for twice can be saved as an automation.
How much does Dagny cost for vets?
Vets start free with $100 in credits and no credit card. Starter is $20 a month and Human in the loop is $750 a month. No contract, cancel any time.
Do I need to change my tools?
No. Dagny connects to the tools vets already use, like Gmail, Outlook, Google Calendar, Google Business Profile, Excel and Stripe, and works in the channels you are already in. Nothing to migrate, and you choose what Dagny can see.
Does Dagny send things without asking?
No. Dagny drafts, you approve, Dagny sends. Ask "Can you add Saturday hours to the site? 10 to 14 from next week." and Dagny replies "Here is the site with the new hours. Go live with it?" Nothing goes live until you say yes.
