1. Agreement
These Terms of Service (“Terms”) are a binding agreement between you (“you” or “Customer”) and Agencies AS (org. nr. 937 604 408), Frydenlundgata 6 A, 0169 Oslo, Norway(“Dagny,” “we,” or “us”). By creating an account or using the service, you accept these Terms. If you are using Dagny on behalf of a business, you confirm you are authorised to bind it.
2. The service
Dagny is an AI-driven service — a team of AI agents — that helps run and grow your business. Starting from a website built, hosted, and maintained on your domain, Dagny can also handle marketing, content, SEO and AI-search (AEO), sales follow-up, customer-support drafting, analytics, and day-to-day operations across the tools you connect. The capabilities available to you depend on your plan. The service relies on automation and AI, which can produce errors, so you remain responsible for reviewing and approving the outputs and actions taken for your business.
3. Accounts, eligibility & business use
Dagny is intended for business and professional use only. By using Dagny you confirm you are using it for purposes within your trade, business, craft, or profession, and not as a consumer. You must provide accurate information, keep your sign-in secure, and be at least 18 years old. You are responsible for all activity under your account and must notify us promptly of any unauthorised use.
4. Plans, billing & trials
- Paid plans are billed in advance on a recurring basis through our payment processor, Stripe. Prices are as shown at purchase and may exclude applicable taxes (e.g. VAT/MVA).
- Subscriptions renew automatically until cancelled. You can cancel at any time; cancellation takes effect at the end of the current billing period.
- Except where required by law, fees already paid are non-refundable. Any free trial converts to a paid plan unless cancelled before it ends.
- We may change pricing with at least 30 days' notice, effective at your next renewal.
5. Your responsibilities & compliance
You are responsible for your business and for complying with all laws that apply to it — including marketing and anti-spam, consumer protection, privacy and data protection, intellectual property, employment, tax, and any industry-specific regulations. This includes ensuring you have the necessary rights, consents, and disclosures for any data, contacts, or content you provide to Dagny or that Dagny processes or sends on your behalf. You are responsible for reviewing and approving outputs and actions before they are relied upon, published, or sent.
6. Acceptable use
You agree not to use Dagny to:
- break the law, infringe others' rights, or publish content you don't have the rights to;
- create sites or content that are deceptive, harmful, hateful, sexually exploitative, or that promote illegal goods or services;
- attempt to disrupt, reverse-engineer, scrape, or gain unauthorised access to the service or its infrastructure; or
- resell or misrepresent the service as your own.
We may suspend or terminate accounts that violate this section.
7. Your content & ownership
You retain ownership of the materials you provide (logos, text, images, brand assets, and other content). You grant us a licence to use them as needed to operate the service for you. As between you and us, and subject to your payment of applicable fees, you own the final customer-specific deliverables we create for you — such as your website pages, copy, designs, and marketing content.
We retain all rights in the Dagny platform and the technology used to create those deliverables, including our software, agent pipeline and workflows, prompts, templates, automation frameworks, methodologies, models, and know-how, together with any improvements to them. Nothing in these Terms transfers ownership of that technology to you, even where it is used to produce or operate your deliverables. You confirm you have the rights to all materials you provide and that they do not infringe third-party rights.
If you send us feedback or suggestions, you grant us a perpetual, irrevocable, royalty-free licence to use them to improve the service, with no obligation to you.
8. Third-party services & connected tools
Dagny relies on third-party providers (e.g. hosting, payments, email, AI, and any tools you choose to connect). Their terms may also apply, and we are not responsible for their acts or omissions. You own your domain; where we register or manage one on your behalf, it remains yours and is transferable to you, subject to the registrar's terms.
When you connect a tool (such as Slack, Stripe, a CRM, or your inbox), you authorise Dagny and its agents to access and act within that tool to the extent of the permissions you grant — for example, reading data or drafting and sending messages on your behalf. You can change or revoke these permissions at any time, and you confirm you have the right to connect each tool and to authorise these actions.
Some actions are prepared for your review and take effect only when you approve them; others you configure Dagny to perform autonomously within the permissions and settings you choose (for example, sending routine messages or updating records). You decide which actions Dagny may take autonomously, and you can change or switch off those permissions at any time. You are responsible for the permissions and level of autonomy you grant and for the actions Dagny takes within them; we are responsible for performing those actions with reasonable skill and care and in line with the settings and instructions you configure.
9. AI output
Content, code, and actions generated by Dagny are produced by automation and AI, are provided on an “as-is” basis, and may contain errors or inaccuracies. You are responsible for all decisions, publications, communications, transactions, and actions taken using the service — whether you approve them or authorise Dagny to perform them autonomously within the permissions you set — and for reviewing outputs where you have chosen to review them. None of this limits our own responsibility to provide the service with reasonable skill and care, or our liability for our breach of these Terms or applicable law (see Section 14).
10. Beta & experimental features
From time to time we may make beta, preview, alpha, experimental, or early-access features available. These are provided “as is” and without warranty of any kind, may be incomplete or unstable, and may be changed, limited, or discontinued at any time. Your use of such features is at your own risk.
11. Changes to the service
We are continually improving Dagny. We may add, modify, suspend, discontinue, or remove features, agents, integrations, or other parts of the service at any time. Where a change materially reduces the core functionality of a paid plan, we will give reasonable notice.
12. Data protection
Our handling of personal data is described in our Privacy Policy. Where we process personal data on your behalf, our Data Processing Agreement (DPA) applies and is incorporated into these Terms by reference. By accepting these Terms you also accept the DPA.
13. Warranties & disclaimers
We provide the service with reasonable skill and care, and use commercially reasonable efforts to keep it available and to protect your data as described in our Privacy Policy and DPA. Subject to that, the service is provided “as is” and “as available.” To the fullest extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the service will be uninterrupted or error-free, or that any particular business, ranking, or SEO result will be achieved.
14. Limitation of liability
To the fullest extent permitted by law, and regardless of the theory of liability (whether in contract, tort, negligence, strict liability, statute, or otherwise), neither party is liable for any indirect, incidental, special, punitive, or consequential damages, or for lost profits, revenue, goodwill, or data. Our total aggregate liability arising out of or relating to the service is limited to the amounts you paid us in the 12 months before the event giving rise to the claim. Nothing in these Terms limits liability that cannot be limited under applicable law (such as for gross negligence, wilful misconduct, or personal injury).
15. Indemnities
You agree to indemnify and hold us harmless from claims arising out of the content or materials you provide, your use of the service, or your breach of these Terms or applicable law.
We will defend you against third-party claims that the website or content we generate for you infringes that party's intellectual-property rights, and we will cover the damages and reasonable costs finally awarded or agreed in settlement. This does not apply to claims arising from (a) materials, data, or instructions you provide; (b) your modifications to the deliverables; (c) use of the deliverables combined with anything not provided by us; or (d) use contrary to these Terms or our guidance. To benefit, you must promptly notify us, let us control the defence and settlement, and reasonably cooperate. If a deliverable is or may be found infringing, we may at our option obtain the right for you to keep using it, modify or replace it, or terminate the affected part and refund prepaid, unused fees for it. This section states our entire liability, and your sole remedy, for intellectual-property infringement, and our liability under it is subject to the limit in Section 14.
16. Term & termination
These Terms apply for as long as you use Dagny. You may terminate at any time by cancelling your account. We may suspend or terminate the service or your account at any time on reasonable notice, and immediately if required by law or where there is non-payment, abuse, a security risk, or a material breach of these Terms. On termination your right to use the service ends, and we handle remaining data as described in the Privacy Policy and DPA. Provisions that by their nature should survive termination (including those on intellectual property, disclaimers, liability, indemnities, and governing law) will survive.
You own your domain and the customer-specific deliverables we created for you. On request around termination, we will provide an export of your site and content and reasonable assistance to move them elsewhere, so you can keep your domain and continue running your site off our platform. We may then delete your remaining data after a reasonable wind-down period as described in the Privacy Policy and DPA.
17. No agency relationship
The parties are independent contractors. Nothing in these Terms or in the operation of the service creates any partnership, agency, employment, fiduciary, or joint-venture relationship between them, and neither party may bind the other or act on its behalf except as expressly set out here. Although Dagny acts on your instructions and within the permissions you grant when operating connected tools, it does so as a service provider and not as your legal agent.
18. Publicity
Unless you tell us otherwise in writing, we may identify you as a Dagny customer and use your name and logo to refer to you in our marketing materials and on our website. We will stop on your written request.
19. Changes to these Terms
We may update these Terms from time to time. Material changes will be notified by email or in-app, and the “last updated” date will change. Continued use after changes take effect means you accept the revised Terms.
20. Governing law & disputes
These Terms are governed by the laws of Norway, without regard to conflict-of-law rules. The courts of Oslo District Court (Oslo tingrett) have exclusive jurisdiction over any dispute arising out of or relating to them.
21. General
If any provision is found unenforceable, the rest remain in effect. Our failure to enforce a right is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. These Terms, together with the Privacy Policy and DPA, are the entire agreement between us and supersede any prior understanding on their subject matter. Neither party is liable for any delay or failure to perform caused by events beyond its reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, labour disputes, governmental action, internet or telecommunications failures, and failures or outages of upstream providers such as hosting, AI, and other infrastructure suppliers.
22. Contact
Agencies AS, Frydenlundgata 6 A, 0169 Oslo, Norway. hello@bydagny.com.